Holy crap, I am so impressed with Jackson’s ability to get customer service to do what he wants:

Now, when I say that we needed to come to an understanding, what I really meant was that they were going to have to give me what I wanted. All I had to do was to figure out exactly what I wanted and let them know it in the clearest terms possible. Surely that would get this whole matter resolved. Here goes nothing…

Go see how it was resolved. Oh, and Jackson, you totally need to go on the Amazing Race. With me. I need a million bucks.